Thank you for choosing NYCTAL. We are committed to providing you with high-quality products that enhance your performance and express your fashion sense. Before making a purchase, please take a moment to review our terms of sales.

1. Ordering Process

When placing an order with NYCTAL, please ensure that you have selected the correct size and color of the desired product. Once your order is placed, you will receive an email confirmation with the details of your purchase. If you notice any errors in your order, please contact our customer support team at support@nyctal-basketball.com immediately.

2. Payment

We accept various payment methods, including credit cards, debit cards, and PayPal. All payments are processed securely to protect your personal information. If you encounter any issues during the payment process, please reach out to our customer support team for assistance.

3. Shipping

NYCTAL offers worldwide shipping. We strive to process and ship all orders within 1-2 business days. Shipping times may vary depending on your location. Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery. If you have any questions or concerns regarding the shipping of your order, please contact our customer support team.

4. Returns and Exchanges

We want you to be completely satisfied with your purchase from NYCTAL. If for any reason you are not satisfied, we offer a 30-day return policy. To be eligible for a return, the item must be in its original condition, unworn or unused, with tags and in its original packaging. Please contact our customer support team to initiate the return process. Please note that items returned without prior authorization will not be accepted.

If you receive a defective, damaged, or incorrect item, please notify us immediately. We will evaluate the issue and make it right by providing a replacement or refund.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and credited back to your original payment method. If more than 15 business days have passed since the approval of your return and you have not received your refund, please contact our customer support team.

6. Customer Support

If you have any questions, concerns, or need assistance with your order, our customer support team is here to help. You can reach us at support@nyctal-basketball.com. We strive to respond to all inquiries within 24 hours.

By making a purchase from NYCTAL, you agree to abide by these terms of sales. We appreciate your trust in our products and look forward to serving you.